We’re so sorry you’re here – and we want to make this as simple as possible.
We understand this can be a difficult time, so our Customer Support team is ready to help and ensure everything is handled quickly and with care.
We do have a process to follow when we’re notified of the passing of one of our customers. This involves sharing some documents so we can update our records and provide the right support.
Please send us:
- A copy of the death certificate
- A written statement confirming you’re the executor of the will/estate
- A letter of administration (if applicable)
- A solicitor’s letter or copy of the will (if available)
Along with any account details (such as the email address of the account holder), please submit these via our online webform or email to our support team.
Once we have these documents, we’ll be able to discuss the account with you and advise on the next steps.