Why your proof of address might not have made the cut
When the curtain goes up on verification, we need everything to be crystal clear. If your document didn’t pass, it could be because:
- It’s out of date
- It’s not the type we asked for
- We can’t see all the key details in the image
- The details don’t match what’s on your account
- It’s not on our list of accepted documents
- The image is blurry, unclear, black and white or unreadable
- The image is too zoomed in or out
If your document is rejected, we’ll send you an email explaining why and give you simple steps to resend.